Refund policy

Wrench Donkey Return & Refund Policy

We want you to be happy with your Wrench Donkey gear. Because our products are made to order, please review sizing, color, and product details carefully before placing your order.

Returns & Exchanges

We accept returns of unworn, unused items in their original condition within 30 days of delivery. Items must be clean, unworn, unwashed, and in resellable condition.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, misprinted, or we sent the wrong item.

To request a return or exchange, contact us at info@wrenchdonkeybrand.com before sending anything back. Please include your order number and the reason for the return.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or incorrect, contact us within 14 days of delivery. Include your order number and clear photos showing the issue.

Once reviewed and approved, we will arrange an appropriate replacement or refund at no additional cost to you.

Sizing

Please review the sizing information on the product page before ordering. If you order the wrong size, contact us and we will work with you on a return or exchange when the item meets the return conditions above. Return shipping for sizing-related exchanges is the customer's responsibility.

Non-Returnable Items

Gift cards, personalized/custom-made items, items marked final sale, and merchandise that has been worn, washed, damaged after delivery, or otherwise used cannot be returned.

Refunds

Once an approved return is received and inspected, we will notify you of the status of your refund. Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or card provider.

Original shipping charges are non-refundable unless the return is due to an error on our part or a damaged/defective product.

Questions

For questions about a return, exchange, or order issue, contact us at info@wrenchdonkeybrand.com.