FAQ

HOW LONG WILL MY ORDER TAKE?
Wrench Donkey products are made to order. Please allow time for production before your order ships. Shipping times can vary depending on your location. Tracking information will be emailed to you once your order ships.

HOW DO I KNOW WHAT SIZE TO ORDER?
Check the size chart on the individual product page before ordering. Sizing can vary between products, so we recommend checking measurements for the specific item you're purchasing.

CAN I CHANGE OR CANCEL MY ORDER?
Because our gear is made to order, production can begin quickly after an order is placed. Contact us as soon as possible if you need to make a change or cancellation. We can't guarantee changes once production has started.

DO YOU ACCEPT RETURNS OR EXCHANGES?
Because many Wrench Donkey products are made specifically for your order, returns and exchanges may be limited. If there is a problem with your order, contact us and we'll work with you to make it right. Please see our Refund Policy for complete details.

WHAT IF MY ITEM ARRIVES DAMAGED OR INCORRECT?
Contact us as soon as possible with your order number and photos of the issue. We'll review it and work to get the problem resolved.

HOW CAN I CONTACT WRENCH DONKEY?
Use our Contact page or email us at info@wrenchdonkeybrand.com.

IS WRENCH DONKEY JUST AN APPAREL BRAND?
Apparel is where we're starting—but the vision is much bigger. Wrench Donkey is being built around automotive culture, project cars, builds, events, community involvement, and giving back as the brand grows.

BLUE COLLAR. BUILT DIFFERENT.

One important thing: we're keeping the returns language somewhat general until we confirm Ninja Print's exact fulfillment/return rules and inspect your samples. Then we'll make your formal Refund Policy match what you can actually deliver.